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Frequently Asked Questions

Everything you need to know about organizing your medical bills with MiTrac

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Security & Privacy

How secure is my medical data with MiTrac?

MiTrac employs bank-level security with 256-bit SSL encryption for all data transmission and storage. Your medical documents are stored with healthcare-grade security standards, including encryption at rest, secure access controls, and regular security audits. We never share your data with third parties. Period.

Can anyone access my document scans if they get the link?

No! Even if someone copies and shares a link to your document, they cannot access it. The link only works if you're logged into your MiTrac account - it's like a locked door that only opens with your personal key. If someone else clicks the link, they'll be blocked because they don't have your login credentials. Think of it like your online banking - even if someone has the URL to your account page, they can't see anything without your username and password. Your medical documents have the same protection.

Who has access to my medical records?

Only you and the household members you explicitly invite have access to your medical records. MiTrac employees cannot view your medical documents or health information. Our system uses role-based access control, ensuring that even our support team can only see anonymized metadata when helping you troubleshoot issues. We follow healthcare-grade privacy standards to protect your sensitive information.

Does the AI keep or learn from my medical documents?

Absolutely not! We use a private AI model that runs in completely isolated infrastructure (AWS Bedrock). Think of it like having a private doctor who sees only your records and forgets everything immediately after your visit. Your documents are never used to train any AI model, never shared with other users' data, and the AI has no memory of your information once processing is complete. This is fundamentally different from public AI services like ChatGPT or Google - your medical information stays 100% private and isolated.

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Features & Benefits

Why is MiTrac better than Excel or Google Sheets for tracking medical bills?

Stop wasting hours manually typing data into spreadsheets! Unlike Excel or Google Sheets where you have to manually enter every detail, create formulas, and constantly update cells, MiTrac automatically extracts all information from your PDFs with smart OCR. No more copying invoice numbers, dates, or amounts. Plus, MiTrac intelligently groups related invoices and collection notices - something a spreadsheet can't do. Your documents are securely stored and instantly searchable, not buried in rows and columns where you can accidentally delete or overwrite crucial data.

What makes MiTrac different from keeping paper records?

MiTrac eliminates the hassle of paper filing with smart OCR technology that automatically extracts and organizes information from your medical bills. You can access your records from anywhere, never lose important documents, and track payment history. Our intelligent grouping automatically links related invoices and collection notices together. Plus, our household sharing feature means family caregivers can help manage medical bills collaboratively.

How does the automatic document scanning work?

Simply upload a PDF of your medical bill, and our system uses advanced OCR technology combined with a private AI model to extract key information like provider names, dates of service, amounts due, and account numbers. Unlike public AI services, we use a completely private AI system that runs in isolated, secure cloud infrastructure - think of it as having your own personal AI assistant that never shares or learns from your data. Your documents are processed in real-time, the AI never retains your information, and everything stays within our secured environment. You can always review and edit any extracted information before saving.

Can multiple family members use the same account?

Yes! MiTrac's household feature allows you to invite family members to share access to medical records. The account admin can invite spouses, adult children, or caregivers to help manage medical bills. Each member gets their own login while sharing access to the same organized repository of medical documents. Perfect for families managing aging parents' healthcare or couples organizing their medical expenses together.

How does MiTrac group my documents?

MiTrac uses intelligent AI to automatically group related medical invoices and collection notices into unified bills. When you receive multiple invoices from the same provider or get a collection notice for an existing invoice, MiTrac smartly links them together. This gives you a clear, organized view of what you owe to each healthcare provider without the confusion of duplicate or related documents.

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Pricing & Plans

How much does MiTrac cost?

MiTrac offers a free tier with limited uploads per month to get you started. For unlimited uploads and full features, we have affordable monthly and yearly plans. The yearly plan offers tremendous savings - over 40% off! Both paid plans include unlimited document uploads, household member access, and all premium features. Check our pricing page for current rates and special offers.

Is there a free version of MiTrac?

Yes! MiTrac offers a free tier that allows you to upload up to 10 invoices or collection notices per month and manage up to 10 medical bills total. This is perfect for individuals with occasional medical bills. When you need more uploads or want access to premium features like household sharing, you can upgrade to our paid plans. The yearly plan offers exceptional value with over 40% savings compared to monthly billing.

Can I cancel my subscription anytime?

Yes, you can cancel your MiTrac subscription at any time with no cancellation fees or penalties. If you cancel, you'll retain access until the end of your current billing period. Your documents remain secure in your account, and if you decide to return later, everything will be waiting for you.

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Using MiTrac

How do I get started with MiTrac?

Getting started is easy! Sign up for free in less than a minute - no credit card required. Once you're in, simply upload PDFs of your medical invoices and collection notices. Our smart scanning technology will extract the information automatically. Start with the free tier and upload a few documents each month, or upgrade anytime for unlimited uploads.

What types of medical documents can I upload?

MiTrac specializes in organizing your medical invoices and collection notices in PDF format. Simply upload these documents and our AI technology will automatically extract key information and intelligently group related invoices and collection notices together into a single bill. This smart grouping helps you see the complete picture of what you owe to each provider.

How many documents can I store?

There's no limit! Upload as many medical documents as you need. Whether you have decades of medical history or manage healthcare for multiple family members, MiTrac can handle it all. Our cloud storage scales with your needs, ensuring you never have to delete old records to make room for new ones.

What happens to my documents if I downgrade to free?

Your documents are always safe and secure in MiTrac. If you downgrade from a paid plan to the free tier, all your existing documents remain accessible. You can continue viewing and managing everything you've uploaded. The only change is that you'll be limited in how many new documents you can upload each month on the free tier.

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Support & Help

What if I need help using MiTrac?

We're always available to help through our contact form. Just reach out whenever you need assistance and we'll get back to you as soon as possible. We're committed to making sure you have a smooth experience with MiTrac.

What happens if MiTrac makes an error scanning my document?

While our OCR technology is highly accurate, you always have the ability to review and edit any extracted information before saving. If the scanner misreads something, simply click on any field to correct it. The system learns from corrections to improve future scanning accuracy. You maintain full control over your data's accuracy.

Can MiTrac help me understand my medical bills?

Yes! MiTrac not only organizes your bills but also helps you understand them. Our system highlights important information like due dates, amount owed versus amount paid by insurance, and payment history. We also provide educational resources to help you navigate the complex world of medical billing and insurance.

Still have questions?

We're here to help. Contact our support team or start your free trial to experience MiTrac yourself.

Contact Support